1
What You'll Need
- 1A device already linked to a gateway in your account.
- 2HPzenAi app installed and logged in.
- 3Account Owner or Admin access — Viewer accounts cannot remove devices.
2
Remove a Device from the Gateway
Step-by-Step Device De-Linking
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1
Open the HPzenAi app and navigate to the device tile you want to remove
Step 1 / 9
3
After De-Linking
- 1The device is removed from the app but remains physically wired to the gateway RS485 bus.
- 2Any automation rules or schedules that referenced this device are disabled automatically.
- 3To re-add the device, go to Device Management → Scan for Devices and link it again.
- 4The device retains its Modbus address and physical configuration — only the app association is removed.