Connectivity
Offline Alert
Configure Offline Alert in HPzenAi Smart. Notifies users when a device loses communication.
What it does
Know when any device drops off the network.
Notifies users when a device loses communication. Use this automation when the selected field devices should work together without repeated manual setup.
Automation Logic
Trigger
A selected device goes offline.
A device stays offline for 15 min
Example: choose "A device stays offline for" and keep the default 15 min, select another preset, or enter another value.
Condition
The offline state lasts longer than the configured delay.
No condition
Example: leave No condition selected when the trigger alone should run the workflow.
Action
Send an offline alert.
Notify me (warning)
Example: choose "Notify me (warning)" for the default then behavior.
Allowed Time
Use All day for important devices.
All day
Example: keep All day for protection workflows, or choose Day or Night when operation should stay inside site hours.
Automation Details
Recommended use
Gateways, meters, sensors, valves, and controllers at remote sites.
Gateways, Water Meters, Level Sensors, Valves
Send an offline alert.
Pair critical offline alerts with a failsafe workflow where control loss can create risk.
Temporarily disconnect a non-critical test device and confirm the alert after the delay.
Before You Start
Device Readiness
Link every device used by this workflow and confirm each one is online.
Device Selection
Choose the exact tank, pump, valve, relay, or meter that should be controlled.
Safe Test
Test with safe thresholds or manual observation before leaving the workflow enabled.
Guided Setup
Set Up Offline Alert
Open the HPzenAi app.
Commissioning Checks
- Confirm the notification or failsafe action happens when device communication changes.
- Temporarily disconnect a non-critical test device and confirm the alert after the delay.
- Confirm the saved card shows the correct workflow, devices, schedule, and enabled state.
- Review the event history after testing so the action is recorded as expected.
- Keep safety-critical workflows active all day unless the site needs a specific time window.
Troubleshooting
- If the Save button is disabled, complete every required trigger, condition, action, and timing field.
- If the workflow does not run, confirm the devices are online and the active time allows it to run now.
- If the action does not complete, check whether the target device is already in that state or cannot accept commands.
- If notification behavior is missing, confirm phone notification permission and recent device data.