Connectivity

Offline Failsafe

Configure Offline Failsafe in HPzenAi Smart. Moves equipment to a safe state when control communication is lost.

What it does

Move actuators to a safe state if control is lost.

Moves equipment to a safe state when control communication is lost. Use this automation when the selected field devices should work together without repeated manual setup.

CategoryConnectivity

Works with

GatewaysWater MetersLevel SensorsValves

Automation Logic

When

Trigger

A selected device or gateway goes offline.

Default

Gateway stays offline for 15 min

Choices

Gateway stays offline for5 min15 min30 minEnter value

Example: choose "Gateway stays offline for" and keep the default 15 min, select another preset, or enter another value.

If

Condition

The controlled device has a configured safe state.

Default

No condition

Choices

No condition

Example: leave No condition selected when the trigger alone should run the workflow.

Then

Action

Apply the safe state, such as closing a valve or stopping a relay.

Default

Stop motors, close valves, and turn relays off

Choices

Stop motors, close valves, and turn relays offNotify me (critical)

Example: choose "Stop motors, close valves, and turn relays off" for the default then behavior.

Active

Allowed Time

Use All day for safety-critical control.

Default

All day

Choices

All dayDay (6 AM - 6 PM)Night (6 PM - 6 AM)

Example: keep All day for protection workflows, or choose Day or Night when operation should stay inside site hours.

Automation Details

Recommended use

Water shutoff, pump protection, and unattended field systems.

Device Inputs

Gateways, Water Meters, Level Sensors, Valves

Output Behavior

Apply the safe state, such as closing a valve or stopping a relay.

Safety Note

Choose safe states carefully so loss of communication does not create a new hazard.

Test Method

Test with non-critical equipment first and verify the device moves to the safe state.

Visual reference coming soon

Future screenshot area for the Offline Failsafe setup screen and saved Smart card.

Offline Failsafe Walkthrough

Walkthrough video coming soon

Before You Start

Device Readiness

Link every device used by this workflow and confirm each one is online.

Device Selection

Choose the exact tank, pump, valve, relay, or meter that should be controlled.

Safe Test

Test with safe thresholds or manual observation before leaving the workflow enabled.

Guided Setup

Set Up Offline Failsafe

Step 1 / 12

9:41

1

Open the HPzenAi app.

Step 1 / 12

Commissioning Checks

• Confirm the notification or failsafe action happens when device communication changes.
• Test with non-critical equipment first and verify the device moves to the safe state.
• Confirm the saved card shows the correct workflow, devices, schedule, and enabled state.
• Review the event history after testing so the action is recorded as expected.
• Keep safety-critical workflows active all day unless the site needs a specific time window.

Troubleshooting

• If the Save button is disabled, complete every required trigger, condition, action, and timing field.
• If the workflow does not run, confirm the devices are online and the active time allows it to run now.
• If the action does not complete, check whether the target device is already in that state or cannot accept commands.
• If notification behavior is missing, confirm phone notification permission and recent device data.

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