Payment options at checkout
HPzenAi supports multiple payment methods for direct website and mobile-app purchases. The options visible at checkout may vary based on order value, customer location, payment-gateway availability, and transaction type.
- UPI through supported apps such as Google Pay, PhonePe, Paytm, BHIM UPI, and compatible banking applications.
- Credit and debit cards supported by the payment gateway, including major domestic and international card networks.
- Net banking for supported banks.
- Digital wallets, EMI, or Pay Later options where shown at checkout and supported for the order.
- Orders are processed only after successful payment confirmation and any required verification.
Payment security
Online payments on HPzenAi are processed through authorised third-party payment service providers. HPzenAi does not store full card numbers, CVV data, UPI PINs, or internet-banking credentials on its own systems.
- Payment partners may apply PCI-DSS, tokenisation, encryption, fraud screening, and other payment-network security controls as part of the transaction flow.
- HPzenAi will never ask you to share complete card details, CVV, OTP, UPI PIN, or banking credentials by phone call, email, WhatsApp, or chat.
- If you receive any such request claiming to be from HPzenAi, treat it as suspicious and contact support@hpzenai.com, call +91 8147827776, or send a WhatsApp message to +91 8147827776.
UPI, cards, and bank transactions
Most direct-store retail transactions are completed through instant online payment methods. Processing times and reversal timelines depend on the payment rail used and the policies of the relevant bank or payment network.
- UPI payments are usually confirmed in real time and may be auto-reversed by the banking network if the order is not successfully created.
- Card and net-banking transactions may take additional time for bank-side confirmation or reversal in case of failure.
- Do not close the payment page until the bank or gateway redirect flow is complete.
Business, institutional, and bulk payments
For enterprise, institutional, distributor, OEM, government, and bulk procurement orders, HPzenAi may issue a Proforma Invoice before payment. Business payments are generally completed through verified bank transfer channels unless a separate written commercial arrangement applies.
- Supported business methods may include NEFT, RTGS, IMPS, domestic bank transfer, and SWIFT wire transfer for approved export or international transactions.
- Orders proceed only after the full invoiced amount has been received, credited, and verified in HPzenAi's designated bank account.
- Purchase-order-based arrangements may be considered separately in writing for eligible customers.
Proforma Invoice requests
Customers who require a quotation, tender submission, commercial proposal, or advance invoice before payment may request a Proforma Invoice from HPzenAi.
- A Proforma Invoice may include product details, quantity, pricing, taxes, freight terms, payment instructions, and bank details.
- A Proforma Invoice is not a final tax invoice and does not by itself confirm an order.
- To request a Proforma Invoice, contact sales@hpzenai.com with the required products, quantities, billing details, delivery location, and GST details where applicable.
- Sales contact for Proforma Invoice enquiries: sales@hpzenai.com, phone +91 8147817776, or WhatsApp +91 8147817776.
International payments
International and export orders are handled separately from standard domestic checkout. Customers should contact HPzenAi before remitting payment so that freight, commercial terms, and banking instructions can be confirmed in advance.
- International customers should contact sales@hpzenai.com to obtain a Proforma Invoice, export quotation, payment instructions, shipping quotation, and delivery terms.
- For international payment coordination, customers may also call +91 8147817776 or use WhatsApp at +91 8147817776 during business hours.
- International bank transfers should be remitted using the OUR charge instruction wherever supported by the sending bank so that the invoiced amount is credited in full.
- Where SWIFT transfer is used, the invoiced amount must be credited in full, without deduction for intermediary or correspondent banking charges.
- The customer remains responsible for foreign exchange conversion costs, remittance charges, bank charges, and similar international transaction fees.
- International orders are processed only after receipt and verification of the full invoiced amount.
GST invoices and billing
For eligible domestic orders, HPzenAi issues GST-compliant electronic tax invoices after payment confirmation and order processing. Business customers should ensure that billing details are accurate before confirming the order.
- Invoices may include product description, HSN or SAC details, taxable value, GST rate and amount, invoice number, invoice date, HPzenAi GSTIN, and customer billing details.
- If GST input credit is required, customers should provide correct GSTIN and billing information before order confirmation.
- Invoice changes may not be possible after invoice generation except where required by applicable law.
Payment verification and order review
HPzenAi may carry out reasonable payment verification, fraud prevention, order validation, export-compliance review, or customer verification before processing or releasing an order.
- Orders may be delayed, suspended, or cancelled where payment verification fails, fraud concerns are identified, compliance requirements are not met, or mandatory order information is incomplete.
- For selected transactions, HPzenAi may request supporting details such as billing confirmation, business registration details, or identity verification information.
- Customers will be informed where an order is held for verification.
Failed payments and reversals
If a payment fails but the amount is debited, the first step is to check with the relevant bank, UPI application, card issuer, or payment provider. Many incomplete or failed transactions are automatically reversed by the payment network.
- UPI reversal timelines typically depend on NPCI and the issuing bank.
- Card, wallet, and net-banking reversal timelines depend on the relevant bank or payment processor.
- If the reversal does not appear within the expected timeframe, contact support@hpzenai.com with the order reference, transaction ID or UTR, and supporting payment record.
Refund Processing Timelines
Approved refunds are generally returned through the original payment method. Processing time depends on the payment method used and the timelines of the relevant financial institution or payment network.
- UPI refunds are usually faster than card or bank reversals, but final credit timelines depend on the payment network and the bank.
- Card and net-banking refunds may take additional processing time after HPzenAi initiates the refund.
- Where needed, HPzenAi will share a refund reference for follow-up with the relevant bank or payment provider.
Currency
Unless otherwise specified, prices on HPzenAi platforms are displayed and processed in Indian Rupees (INR) for domestic transactions. International quotations and export transactions may be priced in another currency where agreed in writing.
- Exchange rates, foreign currency conversion, and bank-side transaction charges are determined by the relevant financial institution or payment provider.
- HPzenAi is not responsible for exchange-rate movement, remittance fees, intermediary banking deductions, or other charges imposed by financial institutions.
Payment Confirmation
Orders are considered paid only when the applicable payment amount has been successfully credited to and verified by HPzenAi or its authorised payment service provider.
- Order acknowledgements, payment references, transaction IDs, bank confirmations, or payment screenshots do not by themselves constitute confirmation of payment until the funds have been successfully received and verified.
Need help with payment?
If you need help before or after making a payment, HPzenAi can guide you on the appropriate next step based on the payment method used and the order type.
- For retail order payment support, contact support@hpzenai.com with your order reference and payment details.
- For retail order payment support, you may also call +91 8147827776 or use WhatsApp at +91 8147827776.
- For Proforma Invoice, enterprise, institutional, export, or distributor payments, contact sales@hpzenai.com, call +91 8147817776, or use WhatsApp at +91 8147817776.
- For refund-related terms and deductions, refer to the HPzenAi Refund Policy.
- For complete contact details and department-specific contact channels, refer to the Contact Us page.
