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Preparing your HPzenAi experience
We encourage all users, customers, visitors, account holders, and purchasers to review these Terms and Conditions before accessing or using HPzenAi platforms, products, services, websites, mobile applications, cloud platforms, or connected devices. These Terms and Conditions should be read together with the Privacy Policy, Shipping Policy, Warranty Policy, Refund Policy, and other applicable HPzenAi policies.
Terms and Conditions - HPzenAi Technologies Private Limited
Effective Date: 1 June 2026
Last Updated: 3 July 2026
This document forms part of HPzenAi's legal and customer-information framework and applies to users, visitors, account holders, and customers accessing HPzenAi platforms, products, or services. By accessing or using HPzenAi platforms and services, you acknowledge that you have been provided access to this policy and that the processing of your personal data is governed by this policy and applicable law.
These Terms and Conditions govern access to and use of HPzenAi websites, mobile applications, e-commerce services, connected products, firmware, documentation, and related support channels. By accessing any HPzenAi platform, creating an account, placing an order, activating a connected device, or downloading firmware or documentation, you agree to be bound by these
Where account registration is required, you are responsible for maintaining accurate account information, protecting access to your registered email account, OTP-linked channels, authenticated sessions, and devices, and ensuring that access to your account is controlled appropriately.
HPzenAi makes reasonable efforts to keep product descriptions, images, specifications, pricing, and availability information accurate at the time of publication. However, product information may change over time due to manufacturing updates, firmware revisions, stock movement, sourcing changes, or correction of clerical or technical errors.
Submission of an order constitutes an offer by the customer to purchase the selected product or service. A binding contract is formed only when HPzenAi accepts the order through order confirmation, invoice issuance, dispatch, or other written confirmation of acceptance, following payment realisation and order verification where applicable.
Payment methods made available on HPzenAi platforms may vary based on platform, order type, customer location, and payment-processor availability. Payment processing is handled through authorised third-party payment service providers and is subject to their operational rules and network availability.
Shipping, dispatch, delivery, fulfilment channels, carrier selection, logistics arrangements, and related responsibilities are governed by the HPzenAi Shipping Policy, which forms an integral part of these Terms and Conditions.
Warranty coverage, exclusions, service procedures, cancellations, refunds, and RMA handling are governed by the HPzenAi Warranty Policy and Refund Policy, each of which forms an integral part of these Terms and Conditions.
Certain HPzenAi products depend on firmware, connectivity, mobile applications, cloud dashboards, remote configuration services, telemetry, or other connected-service features. Access to such features depends on the product model, user configuration, connectivity environment, and service availability.
Customers are responsible for selecting products suitable for their intended use case, ensuring compliant installation, operating products within rated parameters, and maintaining appropriate site-level protections and supervision.
Use of HPzenAi platforms, software, content, and connected services must remain lawful, authorised, and consistent with these Terms and Conditions. The following conduct is prohibited and may result in suspension, termination, legal action, or all of these.
All HPzenAi platforms, content, software, firmware, documentation, branding, and related materials contain intellectual property owned by or licensed to HPzenAi. No ownership rights are transferred to the customer or user except for the limited rights expressly granted under these Terms and Conditions.
HPzenAi platforms and products may integrate with or link to payment gateways, logistics providers, marketplace platforms, app stores, cloud infrastructure providers, analytics tools, communication services, and other third-party systems. HPzenAi does not own or control those third-party services and they operate under their own legal terms and privacy rules.
HPzenAi platforms, content, connected services, and products are provided on an as-is and as-available basis to the fullest extent permitted by applicable law, except to the extent express obligations are set out in applicable warranty, service, or consumer-protection law.
To the maximum extent permitted by applicable law, HPzenAi's aggregate liability arising from any single claim or series of related claims connected to a specific product, service, or transaction shall not exceed the amount actually paid for the specific product or service that directly gave rise to the claim.
You agree to indemnify, defend, and hold harmless HPzenAi, its directors, employees, affiliates, distributors, and service providers from and against claims, losses, damages, liabilities, costs, and expenses arising from the following circumstances.
HPzenAi may suspend, restrict, or terminate access to platforms, accounts, connected services, or support channels where reasonably necessary to protect the platform, enforce these Terms and Conditions, comply with law, or address security, fraud, or abuse concerns.
HPzenAi will not be in breach of these Terms and Conditions, nor liable for delay, failure, or interruption in performance, where such delay or failure results from events beyond HPzenAi's reasonable control.
These Terms and Conditions, together with the policies and documents expressly incorporated by reference, constitute the complete agreement between you and HPzenAi regarding the subject matter addressed here and supersede prior discussions or understandings relating to the same subject matter.
HPzenAi may update these Terms and Conditions from time to time to reflect changes in law, technology, products, services, fulfilment models, or business operations. The version published on the HPzenAi platform is the operative version.
