Limited One-Year Warranty & Coverage
Every HPzenAi product is covered by a limited one-year warranty. The warranty period begins on the invoice date or the marketplace order date, as applicable. This limited warranty applies to manufacturing defects in materials and workmanship that arise under normal use and operating conditions, as defined in the applicable product manual, technical documentation, and installation guidance.
- Internal electronic component defects and PCB-level circuit failures occurring under normal operating conditions.
- Firmware defects in factory-installed software causing verifiable functional failure, not attributable to customer-applied updates from unauthorised sources.
- Mechanical failures in factory-assembled components arising under normal operating conditions within the specified load, temperature, and environmental limits.
- The limited warranty applies to the original purchaser only and is non-transferable unless HPzenAi provides written confirmation otherwise.
- Authorised dealer, distributor, and approved marketplace purchases are covered under this limited warranty provided that valid proof of purchase from an authorised channel is presented at the time of the claim.
- Where a product-specific warranty document, invoice note, or written agreement specifies a different warranty period or scope, that document governs over the general one-year default stated here.
Quality Commitment & Product Service Life
HPzenAi applies documented design, manufacturing, component-selection, and quality-assurance processes to every product. Each device is built and tested for reliable field use across its intended service life.
- HPzenAi products are designed for continued use beyond the standard warranty period; the one-year limited warranty defines the formal minimum coverage period and does not represent the expected usable life of the product.
- HPzenAi aims to provide service access, spare-parts support, firmware support, and technical guidance throughout the commercially active lifecycle of each product and, where feasible, beyond the formal end-of-life stage.
- End-of-life support status, including best-effort repair, component sourcing, and technical guidance, will be communicated through official HPzenAi channels as product lines mature.
- HPzenAi's commitment to product longevity means that even out-of-warranty devices will be accepted for paid repair service as long as components and technical capacity are available.
- Availability of spare parts, components, and repair services for discontinued products may depend on inventory availability and supplier support status at the time service is requested.
What Is Covered Under Warranty
The limited warranty covers failures that HPzenAi's technical team confirms arose from a manufacturing or materials defect rather than from an external cause, customer action, or operating condition outside the specified product parameters.
- Spontaneous electronic component failure with no evidence of external cause, voltage irregularity, physical impact, or environmental exposure beyond specified limits.
- PCB trace failures, solder joint defects, and component-level faults attributable to manufacturing workmanship.
- Factory firmware bugs causing incorrect operation, feature malfunction, or device non-functionality, verifiable through diagnostic testing.
- Enclosure or mechanical assembly defects where structural integrity fails under normal handling conditions.
- Accessories and bundled items are covered only where explicitly listed as warranted in the product documentation or invoice.
Warranty Exclusions
The following circumstances, damage categories, and failure modes are expressly excluded from the limited warranty. Damage arising from these causes does not constitute a manufacturing defect and is solely the customer's responsibility.
- Extreme power spikes, voltage surges, grid transients, lightning-induced surges, or electrostatic discharge that damage internal circuitry; these are environmental and infrastructure hazards beyond the product's design tolerance and are not covered under warranty.
- Incorrect installation, improper wiring configurations, reverse polarity connections, under-voltage or over-voltage supply conditions, or connection to incompatible or non-specified equipment.
- Physical damage including impact damage, drops, crushing, breakage, dents, cracks, bent connectors, or enclosure fractures resulting from mishandling or accidents.
- Water or moisture ingress, corrosion, rust, mould, chemical exposure, condensation damage, or operation in humidity, temperature, or environmental conditions outside the product's specified operating range.
- Burns, charring, or heat damage from overloading, short-circuit conditions caused by incorrect wiring, or sustained operation outside rated parameters.
- Unauthorised repair, internal modification, component substitution, tampering with the circuitry or enclosure, or installation of firmware from unauthorised sources.
- Removal, defacement, or alteration of the product serial number, identification label, or warranty seal.
- Normal wear and tear, cosmetic surface ageing, fading, scratches, and degradation consistent with the expected product lifespan under normal operating conditions.
- Accessories, consumable items, cables, and bundled components not explicitly listed as covered in the product warranty documentation.
Customer Responsibilities & Installation Standards
Customers are responsible for ensuring that HPzenAi products are installed, configured, protected, and operated in accordance with the official product documentation and the electrical and site conditions applicable to the installation environment.
- HPzenAi provides product installation videos, usage guides, technical manuals, specification sheets, wiring diagrams, and official HPzenAi Guide pages for supported products; customers should review these materials before installation, commissioning, troubleshooting, and continued operation.
- Self-troubleshooting guidance for each supported product is published through the official HPzenAi Guide so that customers can perform basic checks, understand product behaviour, and follow the correct support path before raising a service request.
- Products requiring electrical connection must be installed by a suitably qualified electrician or certified installer in compliance with the Indian Electricity Rules, applicable IS standards, and site-specific safety regulations.
- Customers are responsible for appropriate fusing, surge protection, earthing, and circuit protection measures in their installation environment; HPzenAi products are designed to operate within specified parameters and cannot compensate for inadequate site electrical infrastructure.
- Where the site is affected by frequent power spikes, voltage fluctuations, or unstable electrical conditions, HPzenAi offers additional surge protection devices as a supplementary protection measure; these accessories improve installation resilience but do not replace the requirement for compliant site-side electrical protection and proper installation practice.
- Damage, failure, or injury arising from incorrect installation, incorrect wiring, operation outside specified limits, or disregard of the product manual and safety instructions is solely the customer's responsibility.
- HPzenAi does not accept warranty liability for failures caused by the customer's failure to follow the product documentation, installation guides, or safety instructions that are made available at no cost.
Warranty Claim & RMA Procedure
To initiate a warranty claim, customers must contact HPzenAi's support team and obtain an approved Return Merchandise Authorisation (RMA) number before returning any product. Products returned without a valid RMA number will not be accepted for inspection and may be returned to the sender at the customer's cost.
- Email support@hpzenai.com with the following: original purchase invoice or order confirmation, product model name, serial number, a clear written description of the fault, and photographic or video evidence clearly showing the issue.
- Customers may also call +91 8147827776 or use WhatsApp at +91 8147827776 for claim initiation and service coordination during support hours.
- For dead-on-arrival (DOA) claims, a complete and uninterrupted unboxing video is mandatory and must be submitted within 48 hours of delivery; DOA claims without this evidence may be declined.
- Warranty claims are subject to inspection and verification by HPzenAi. Product replacement is not automatic and will be determined only after technical evaluation.
- HPzenAi's technical team will review the submitted evidence and, if the claim is determined to be eligible, will issue an RMA number with the designated return address and packing instructions.
- Products must be returned with the RMA number clearly marked on the outer packaging, packed adequately to prevent transit damage, and accompanied by a copy of the purchase invoice.
- Products received without an RMA number, without adequate packaging, or without required documentation will not be processed and will be returned to the sender at the customer's expense.
Inbound Shipping to HPzenAi Service Unit
Upon receiving an approved RMA, the product must be shipped to HPzenAi's Research and Development and service unit located in Anekal, Bengaluru, Karnataka, India. The complete return address will be provided in the RMA confirmation communication.
- For confirmed manufacturing defect warranty claims where the fault is covered under the limited warranty, HPzenAi will bear the outbound return shipping cost after repair or replacement is completed.
- For out-of-warranty service requests, paid repair cases, or failures arising from excluded causes including power spike damage, incorrect installation, or physical damage, inbound shipping charges to the Anekal service unit are borne entirely by the customer.
- Customers should use a trackable shipping service with adequate insurance for the product value when sending devices to the service unit; HPzenAi is not liable for loss or damage during inbound transit.
- Products must be packed securely using adequate cushioning material to prevent transit damage; damage occurring during inbound transit due to inadequate packing is not covered under warranty and repair charges will apply.
- International inbound shipments, if applicable, must be accompanied by the required customs documentation; duties and import charges on inbound international service shipments are the customer's responsibility.
Inspection, Repair & Turnaround
Upon receipt of the product at HPzenAi's Anekal service unit, the device will undergo a thorough technical inspection by HPzenAi's engineering team. The customer will be contacted with the inspection findings, the nature of the fault, the applicable service category, and the associated charges before any repair work is authorised.
- HPzenAi aims to complete standard repairs as quickly as reasonably practicable, and in many cases on the same business day where parts and technical resources are available.
- In cases requiring specialised components, advanced diagnostics, or complex fault resolution, HPzenAi will communicate the expected repair timeline to the customer in advance and obtain the customer's acknowledgement before proceeding.
- For out-of-warranty or paid repair cases, a detailed cost estimate covering parts, labour, and return shipping charges will be provided to the customer for approval before repair work begins; no repair will proceed without the customer's explicit written consent to the quoted charges.
- A repair report summarising the fault found, the repair carried out, and the components replaced will be provided to the customer along with the repaired device.
- Devices confirmed as no-fault-found (NFF) after full inspection will be returned to the customer; diagnostic assessment and return shipping charges may apply.
Unrepairable Devices & Replacement Options
In the event that a device is found to be technically beyond repair — due to the severity of the damage, the unavailability of components, or the extent of circuit failure — HPzenAi will communicate this finding to the customer clearly and in writing, and will offer the following resolution options.
- Option 1 — Purchase at a discounted price: the customer may purchase a brand-new replacement unit of the same or equivalent model at a special service-case discounted price offered exclusively to customers whose devices have been confirmed as unrepairable.
- Option 2 — Refurbished device replacement: where a certified refurbished unit of the same or equivalent model is available in HPzenAi's inventory, the customer may receive the refurbished device as a replacement; the applicable charge, if any, will be communicated before the replacement is dispatched.
- The choice between these options rests entirely with the customer; HPzenAi will not proceed with either option without the customer's written confirmation.
- Where neither option is acceptable to the customer, the irreparable device will be returned to the customer; inbound and return shipping charges will be borne by the customer in such cases.
- Refurbished replacement devices carry a ninety-day limited warranty from the date of dispatch unless a longer period is specified in writing at the time of replacement.
Extended Warranty Programs
Certain HPzenAi product lines, promotional bundles, or commercial agreements may carry a warranty period exceeding the standard one year. Extended warranty coverage details, if applicable, are specified on the product page, in the invoice, or in a separate written warranty document provided at the time of purchase.
- Extended warranty programs, where offered, will specify the additional coverage period, covered fault categories, claim procedure, service turnaround expectations, and any applicable exclusions in their respective terms.
- Extended warranty entitlement does not alter the exclusions listed in this policy; it extends only the duration during which manufacturing defect claims are accepted.
- Customers interested in extended warranty coverage for products not already covered should contact support@hpzenai.com to enquire about available options.
- For extended warranty enquiries, customers may also call +91 8147827776 or use WhatsApp at +91 8147827776, or refer to the Contact Us page for full contact details.
Limitation of Liability & Governing Law
HPzenAi's liability under this Warranty Policy is limited to the original invoice value of the defective product. HPzenAi does not accept liability for indirect, consequential, or special losses arising from product failure, service delay, or any other claim connected to this warranty.
- HPzenAi shall not be liable for property damage, equipment damage, crop or irrigation losses, business interruption, loss of revenue, loss of data, or any indirect or consequential loss arising from product failure, whether within or outside the warranty period.
- Nothing in this Warranty Policy limits, excludes, or overrides any statutory right available to consumers under the Consumer Protection Act, 2019, including the right to seek compensation for a defective good or deficient service.
- HPzenAi products are not designed or certified to function as the sole control, protection, or safety-isolation mechanism in life-safety, critical infrastructure, medical, or hazardous-environment applications.
- HPzenAi products should not be used as the sole means of protecting life, property, livestock, crops, irrigation systems, industrial processes, or critical infrastructure. Appropriate backup systems, manual overrides, and safety protections should always be employed.
- This Warranty Policy is governed by the laws of India; disputes arising from or in connection with this policy are subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India, unless applicable consumer law provides otherwise.
- For warranty claims, service enquiries, and support, contact support@hpzenai.com, call +91 8147827776, or use WhatsApp at +91 8147827776.
- For complete contact details and department-specific contact channels, refer to the Contact Us page.
Policy Updates
HPzenAi may update this Warranty Policy from time to time to reflect changes in law, technology, products, services, warranty operations, or business operations. The version published on the HPzenAi platform is the operative version.
- Where reasonably practicable, HPzenAi will notify associated members and customers of material policy changes through available communication channels, which may include WhatsApp message, mobile app notification, and email.