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We encourage all customers, users, and purchasers to review this Warranty Policy before purchasing or using any HPzenAi product. This policy explains warranty coverage, exclusions, repair procedures, service processes, and customer responsibilities associated with HPzenAi products.
Warranty Policy - HPzenAi Technologies Private Limited
Effective Date: 1 June 2026
Last Updated: 1 June 2026
This document forms part of HPzenAi's legal and customer-information framework and applies to users, visitors, account holders, and customers accessing HPzenAi platforms, products, or services. By accessing or using HPzenAi platforms and services, you acknowledge that you have been provided access to this policy and that the processing of your personal data is governed by this policy and applicable law.
Every HPzenAi product is covered by a limited one-year warranty. The warranty period begins on the invoice date or the marketplace order date, as applicable. This limited warranty applies to manufacturing defects in materials and workmanship that arise under normal use and operating conditions, as defined in the applicable product manual, technical documentation, and installation guidance.
HPzenAi applies documented design, manufacturing, component-selection, and quality-assurance processes to every product. Each device is built and tested for reliable field use across its intended service life.
The limited warranty covers failures that HPzenAi's technical team confirms arose from a manufacturing or materials defect rather than from an external cause, customer action, or operating condition outside the specified product parameters.
The following circumstances, damage categories, and failure modes are expressly excluded from the limited warranty. Damage arising from these causes does not constitute a manufacturing defect and is solely the customer's responsibility.
Customers are responsible for ensuring that HPzenAi products are installed, configured, protected, and operated in accordance with the official product documentation and the electrical and site conditions applicable to the installation environment.
To initiate a warranty claim, customers must contact HPzenAi's support team and obtain an approved Return Merchandise Authorisation (RMA) number before returning any product. Products returned without a valid RMA number will not be accepted for inspection and may be returned to the sender at the customer's cost.
Upon receiving an approved RMA, the product must be shipped to HPzenAi's Research and Development and service unit located in Anekal, Bengaluru, Karnataka, India. The complete return address will be provided in the RMA confirmation communication.
Upon receipt of the product at HPzenAi's Anekal service unit, the device will undergo a thorough technical inspection by HPzenAi's engineering team. The customer will be contacted with the inspection findings, the nature of the fault, the applicable service category, and the associated charges before any repair work is authorised.
In the event that a device is found to be technically beyond repair — due to the severity of the damage, the unavailability of components, or the extent of circuit failure — HPzenAi will communicate this finding to the customer clearly and in writing, and will offer the following resolution options.
Certain HPzenAi product lines, promotional bundles, or commercial agreements may carry a warranty period exceeding the standard one year. Extended warranty coverage details, if applicable, are specified on the product page, in the invoice, or in a separate written warranty document provided at the time of purchase.
HPzenAi's liability under this Warranty Policy is limited to the original invoice value of the defective product. HPzenAi does not accept liability for indirect, consequential, or special losses arising from product failure, service delay, or any other claim connected to this warranty.
HPzenAi may update this Warranty Policy from time to time to reflect changes in law, technology, products, services, warranty operations, or business operations. The version published on the HPzenAi platform is the operative version.
