Order Processing & Dispatch Timelines
HPzenAi processes and dispatches eligible in-stock direct-store orders on the same business day, subject to the daily order cut-off. Orders placed and fully paid before 11:00 AM IST on a business day are generally processed and dispatched on the same day. Orders placed or paid after 11:00 AM IST, on Sundays, or on public holidays observed at HPzenAi's operational base in Karnataka are processed on the next business day.
- All orders placed on HPzenAi platforms are currently processed and shipped from the HPzenAi warehouse at Anekal, Karnataka, India.
- HPzenAi uses commercially reasonable packaging methods appropriate for electronic, IoT, and industrial products to reduce the risk of transit damage during shipment.
- Payment confirmation, fraud clearance, and order verification must all be complete before dispatch begins; orders pending these checks are not counted toward the same-day cut-off regardless of the time of payment.
- Orders requiring manufacturing, customisation, or special sourcing are not subject to the same-day cut-off and are governed by the lead times communicated at the time of order acceptance.
- Pre-dispatch cancellation or address-correction requests must be submitted before the 11:00 AM IST cut-off on the order date.
- Once the dispatch process has been initiated and the consignment has been handed over to the logistics partner, address changes and order cancellations are no longer possible.
- A GST-compliant electronic tax invoice will be issued to the registered email address after each dispatched order, reflecting the product price, applicable GST rate and amount, HSN/SAC code, and HPzenAi's GSTIN.
Carrier Selection & Delivery Estimates
HPzenAi assigns a carrier for each direct-store order before the customer completes payment. The assigned carrier name and estimated delivery date are displayed on the checkout page before the payment step is completed.
- The carrier is selected automatically by Shiprocket based on the fastest available option for the customer's delivery pin code, carrier network serviceability, and dispatch-day availability.
- The estimated delivery date shown at checkout is calculated at the time of order confirmation and reflects serviceability data available at that moment.
- By completing payment, the customer confirms acceptance of the displayed carrier and estimated delivery timeline.
- Estimated delivery dates are the carrier's best projections and are not contractual guarantees; actual delivery may vary due to carrier routing, transit conditions, pin-code serviceability changes, or circumstances outside HPzenAi's control.
Fulfilment Channels & Logistics Network
The fulfilment model and logistics network used for an order depend on the platform through which the order is placed.
- HPzenAi Platform (direct website and app): all B2C orders are fulfilled through Shiprocket. Shiprocket aggregates multiple carrier networks and selects the fastest available carrier for the customer's delivery pin code at the time of order placement. The assigned carrier name and the scheduled delivery date are displayed to the customer on the checkout page before payment is completed.
- Carriers within the Shiprocket network that may be assigned include Delhivery, Blue Dart, DTDC, Ekart, India Post, Xpressbees, Shadowfax, and other network-affiliated carriers.
- Amazon orders: fulfilled exclusively through Fulfilment by Amazon (FBA). Dispatch, delivery, tracking, buyer protection, and returns for these orders are governed entirely by Amazon India's standard FBA fulfilment policies and seller-partner terms.
- Flipkart orders: fulfilled exclusively through Fulfilment by Flipkart (FBF). Dispatch, delivery, tracking, buyer protection, and returns for these orders are governed entirely by Flipkart's standard FBF fulfilment policies and seller-partner terms.
- For marketplace orders, customers should use the respective marketplace's order tracking and buyer protection features as the primary recourse for shipment and delivery issues.
Shipping Charges & Delivery Coverage
HPzenAi offers complimentary standard shipping on eligible direct-store orders delivered within India, unless a shipping charge is expressly shown on the product page or at checkout.
- Standard shipping is free across serviceable pin codes in India for eligible in-stock direct-store orders.
- If a remote or restricted pin code attracts a carrier surcharge, the additional charge will be disclosed before payment is completed.
- Express or priority delivery options, where available, are offered separately at checkout with the applicable charge shown in advance.
- Shipping charges, once confirmed at checkout and dispatched, are non-refundable except where HPzenAi cancels the order due to stock unavailability or an internal fulfilment issue.
Shipment Notifications & Tracking
HPzenAi provides shipment status updates across multiple communication channels so that customers can track key milestones from dispatch through final delivery.
- Dispatch confirmation, tracking details, out-for-delivery alerts, and delivery confirmation may be sent by email, WhatsApp, SMS, and mobile app notification, depending on the channel available to the customer.
- Customers are responsible for ensuring that their registered email address and mobile number are accurate and active at the time of ordering.
- Tracking details are also available in the customer's HPzenAi account, where applicable, and on the assigned carrier's tracking portal using the shared consignment number.
Prepaid Orders & Cash on Delivery (COD)
HPzenAi does not currently offer Cash on Delivery (COD) on its direct sales channels. All direct-store orders must be fully prepaid before processing and dispatch.
- Direct-store payments may be completed through the payment methods shown at checkout.
- For orders placed through Amazon or Flipkart, COD availability, if any, is governed by the respective marketplace platform and not by HPzenAi's direct-store policy.
International Shipments
HPzenAi's complimentary shipping applies only to deliveries within India. International shipments are not processed through the standard checkout and must be arranged separately through HPzenAi's sales team.
- Customers requiring delivery outside India must contact sales@hpzenai.com before placing any order to obtain a freight quotation, confirm product export eligibility, and receive international ordering instructions.
- Freight costs for international shipments are calculated separately based on destination country, product weight, dimensions, and prevailing carrier rates, and will be quoted to the customer before order confirmation.
- International customers are solely responsible for all customs duties, import taxes, IGST on imports, brokerage fees, customs clearance charges, and any local levies imposed by the destination country's authorities.
- If an international shipment is detained, held at customs, refused at delivery, or returned to HPzenAi due to the customer's failure to pay applicable duties, failure to complete customs clearance within the required timeframe, or refusal to accept delivery, HPzenAi may deduct applicable return freight, re-export handling, customs, and processing charges from any eligible refund amount.
- HPzenAi is not liable for delays, losses, seizure, or destruction of shipments by customs authorities at the destination country.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. HPzenAi dispatches orders strictly to the address confirmed by the customer.
- The shipping address confirmed at checkout is the address to which HPzenAi will dispatch the order; it cannot be changed after the dispatch process has been initiated.
- If a delivery failure, non-delivery, or Return-to-Origin event occurs due to an incorrect, incomplete, ambiguous, or inaccessible address provided by the customer, HPzenAi will make reasonable efforts to facilitate resolution in coordination with the assigned courier partner.
- Where address-related delivery issues arise, customers should contact HPzenAi support promptly so that available remedial options can be reviewed with the assigned carrier.
- Re-delivery, address correction after dispatch, or re-dispatch following a customer-side address error may attract additional shipping charges to be borne by the customer.
- HPzenAi will not issue a refund for non-delivery or Return-to-Origin events that arise solely from an incorrect address provided by the customer.
Shipment Inspection & Damage Reporting
Customers should inspect each shipment on delivery and are strongly encouraged to record a complete, uninterrupted unboxing video from the moment the package is opened. This record is the primary evidence accepted for damage, shortage, and dead-on-arrival claims.
- Visible physical damage to the outer packaging, broken seals, evidence of tampering, wrong products, or missing items must be reported to support@hpzenai.com within 48 hours of delivery.
- An unboxing video is strongly recommended and serves as the primary evidence for damage, shortage, wrong-product, and dead-on-arrival claims; HPzenAi may request additional evidence where necessary to investigate a claim.
- Accepting delivery without noting visible damage or without creating an unboxing record may be treated as the customer's acknowledgement that the shipment arrived in satisfactory external condition.
- Photographic evidence of the outer packaging, inner packing material, and the affected product may be additionally requested before a damage or shortage claim is investigated.
- HPzenAi will acknowledge reported damage or shortage claims within two business days and communicate the next steps for verification, inspection, or resolution under the applicable warranty or returns process.
Order Refusal & Return-to-Origin (RTO)
If a shipment is refused by the customer, remains undeliverable after reasonable delivery attempts, or is returned to HPzenAi by the carrier due to customer unavailability, refusal to accept delivery, or similar customer-side causes, HPzenAi may treat the shipment as a Return-to-Origin (RTO) case.
- Delivery attempts are governed by the assigned carrier's operational policies. Customers are responsible for ensuring availability to receive shipments during the carrier's delivery attempts.
- Where an order is returned to HPzenAi as an RTO case, any refund, if otherwise applicable, may be reduced by actual shipping, return freight, handling, packaging, payment processing, and restocking charges incurred by HPzenAi.
- HPzenAi may require the customer to bear re-dispatch charges before arranging a second shipment in RTO cases arising from customer-side non-availability, refusal, or address-related issues.
Force Majeure & Delivery Delays
HPzenAi aims to meet estimated delivery timelines and will communicate known or anticipated delays where practical. However, certain delays may arise from circumstances outside HPzenAi's or the logistics partner's reasonable control.
- Force majeure and uncontrolled delay circumstances include but are not limited to: natural disasters, floods, cyclones, earthquakes, landslides, severe weather events, transportation strikes, logistics network disruptions, government-imposed restrictions or lockdowns, national emergencies, curfews, civil disturbances, acts of war or terrorism, pandemic-related disruptions, port or airport closures, and systemic carrier operational outages.
- Where such events occur, HPzenAi will share available status updates as soon as information is available.
- HPzenAi shall not be held liable for losses, loss of income, loss of opportunity, or consequential or indirect damages arising from delivery delays caused by force majeure events or by circumstances beyond its reasonable operational control.
Bulk, Custom & Enterprise Shipments
Bulk orders, customised products, made-to-order items, and enterprise supply arrangements are processed and dispatched according to timelines agreed in writing at the time of order acceptance or in the applicable commercial agreement.
- Bulk and custom order dispatch timelines are not subject to the standard same-day cut-off; they are determined by production, sourcing, and fulfilment lead times mutually agreed between HPzenAi and the buyer.
- If an uncontrolled, force majeure, or supply-chain event affects dispatch on the agreed date, HPzenAi will communicate the position to the buyer at the earliest reasonable opportunity.
- Freight terms, delivery responsibilities, insurance obligations, and risk-of-loss provisions for bulk and enterprise orders are governed by the respective written commercial agreement between HPzenAi and the buyer.
- To initiate a bulk, custom, or enterprise procurement enquiry, contact support@hpzenai.com or sales@hpzenai.com.
- Customers may also call +91 8147817776 or use WhatsApp at +91 8147817776 for sales coordination and enterprise procurement enquiries.
Risk of Loss, Title Transfer & Liability
Risk of loss and title to products transfer from HPzenAi to the customer upon successful delivery to the shipping address confirmed at checkout, as evidenced by the carrier's delivery record.
- HPzenAi's liability for any shipping-related claim is limited to the lesser of the original invoice value of the affected product or the cost of re-dispatching an equivalent product to the same delivery address.
- HPzenAi does not accept liability for consequential, indirect, or special losses arising from delayed, undelivered, or damaged shipments, including but not limited to business interruption, loss of production, or missed project deadlines.
- Nothing in this Shipping Policy limits or overrides statutory rights available to consumers under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
- This Shipping Policy is governed by the laws of India; disputes arising from or connected to this policy are subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India, unless applicable consumer law provides otherwise.
- For shipping support, tracking assistance, or dispute reporting, contact support@hpzenai.com, call +91 8147827776, or use WhatsApp at +91 8147827776.
- For complete contact details and department-specific contact channels, refer to the Contact Us page.
Policy Updates
HPzenAi may update this Shipping Policy from time to time to reflect changes in law, technology, products, services, logistics arrangements, or business operations. The version published on the HPzenAi platform is the operative version.
- Where reasonably practicable, HPzenAi will notify associated members and customers of material policy changes through available communication channels, which may include WhatsApp message, mobile app notification, and email.