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We encourage all customers, users, and purchasers to review this Shipping Policy before placing an order through HPzenAi platforms. This policy explains our order processing, dispatch, delivery, shipping, and logistics practices and should be read together with our Terms and Conditions and other applicable legal policies.
Shipping Policy - HPzenAi Technologies Private Limited
Effective Date: 1 June 2026
Last Updated: 1 June 2026
This document forms part of HPzenAi's legal and customer-information framework and applies to users, visitors, account holders, and customers accessing HPzenAi platforms, products, or services. By accessing or using HPzenAi platforms and services, you acknowledge that you have been provided access to this policy and that the processing of your personal data is governed by this policy and applicable law.
HPzenAi processes and dispatches eligible in-stock direct-store orders on the same business day, subject to the daily order cut-off. Orders placed and fully paid before 11:00 AM IST on a business day are generally processed and dispatched on the same day. Orders placed or paid after 11:00 AM IST, on Sundays, or on public holidays observed at HPzenAi's operational base in Karnataka are processed on the next business day.
HPzenAi assigns a carrier for each direct-store order before the customer completes payment. The assigned carrier name and estimated delivery date are displayed on the checkout page before the payment step is completed.
The fulfilment model and logistics network used for an order depend on the platform through which the order is placed.
HPzenAi offers complimentary standard shipping on eligible direct-store orders delivered within India, unless a shipping charge is expressly shown on the product page or at checkout.
HPzenAi provides shipment status updates across multiple communication channels so that customers can track key milestones from dispatch through final delivery.
HPzenAi does not currently offer Cash on Delivery (COD) on its direct sales channels. All direct-store orders must be fully prepaid before processing and dispatch.
HPzenAi's complimentary shipping applies only to deliveries within India. International shipments are not processed through the standard checkout and must be arranged separately through HPzenAi's sales team.
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. HPzenAi dispatches orders strictly to the address confirmed by the customer.
Customers should inspect each shipment on delivery and are strongly encouraged to record a complete, uninterrupted unboxing video from the moment the package is opened. This record is the primary evidence accepted for damage, shortage, and dead-on-arrival claims.
If a shipment is refused by the customer, remains undeliverable after reasonable delivery attempts, or is returned to HPzenAi by the carrier due to customer unavailability, refusal to accept delivery, or similar customer-side causes, HPzenAi may treat the shipment as a Return-to-Origin (RTO) case.
HPzenAi aims to meet estimated delivery timelines and will communicate known or anticipated delays where practical. However, certain delays may arise from circumstances outside HPzenAi's or the logistics partner's reasonable control.
Bulk orders, customised products, made-to-order items, and enterprise supply arrangements are processed and dispatched according to timelines agreed in writing at the time of order acceptance or in the applicable commercial agreement.
Risk of loss and title to products transfer from HPzenAi to the customer upon successful delivery to the shipping address confirmed at checkout, as evidenced by the carrier's delivery record.
HPzenAi may update this Shipping Policy from time to time to reflect changes in law, technology, products, services, logistics arrangements, or business operations. The version published on the HPzenAi platform is the operative version.
