Policy

Terms of Use

Rules for accessing HPzenAi websites, apps, content, accounts, intellectual property, and user-submitted material.

Terms of Use - HPzenAi Technologies Private Limited

Effective Date: 1 June 2026

Last Updated: 3 July 2026

Currently In Effect

This document forms part of HPzenAi's legal and customer-information framework and applies to users, visitors, account holders, and customers accessing HPzenAi platforms, products, or services. By accessing or using HPzenAi platforms and services, you acknowledge that you have been provided access to this policy and that the processing of your personal data is governed by this policy and applicable law.

01

Acceptance, eligibility, and binding effect

These Terms of Use govern access to HPzenAi's website, mobile application, and related digital services. By accessing any HPzenAi platform, you confirm that you have read, understood, and agree to be bound by these terms.

You must be at least 18 years of age and legally competent to enter a binding agreement under applicable Indian law.

If you use the platform on behalf of a company, partnership, or organisation, you represent that you have the authority to bind that entity to these terms.

If you do not agree with any part of these terms, you must discontinue use of all HPzenAi platforms immediately.

02

Permitted use and account responsibility

Users may browse products, create and manage accounts, place and track orders, access product documentation, submit support requests, and download approved firmware or software updates for purchased HPzenAi products.

You are responsible for safeguarding your registered email account, OTP-linked channels, authenticated sessions, devices, and all activity conducted through your account.
You must provide accurate and current information when registering, placing orders, or interacting with HPzenAi support.
Notify support@hpzenai.com immediately if you suspect unauthorised access to your account.

03

User-generated content and communications

Where HPzenAi allows product reviews, support attachments, forum posts, or other user submissions, you remain responsible for the legality, accuracy, and appropriateness of that content.

HPzenAi may review, moderate, edit, or remove user-submitted content that violates these terms, applicable law, or third-party rights.
HPzenAi may send important service alerts, order notifications, account notices, billing messages, and legal updates that cannot be fully opted out of while an active account is maintained.
Optional marketing or promotional messages are subject to applicable consent and unsubscribe controls; users may opt out at any time using the unsubscribe link in the communication or by contacting HPzenAi.

04

Prohibited uses

The following activities are prohibited on all HPzenAi platforms.

Accessing or attempting to access systems, accounts, or data without authorisation.
Introducing malware, viruses, harmful code, bots, crawlers, or automated scripts without prior written permission.
Misrepresenting identity, impersonating others, or creating multiple accounts to circumvent restrictions.
Scraping, harvesting, or collecting data from HPzenAi platforms without consent.
Using the platform for unlawful, fraudulent, abusive, defamatory, or discriminatory purposes.
Interfering with or circumventing platform security features, authentication mechanisms, or access controls.
Reselling, redistributing, or commercially exploiting HPzenAi content or services without a written partnership agreement.
HPzenAi may suspend or permanently terminate access where prohibited conduct or security risks are identified.

05

Intellectual property

All platform content, branding, product names, trade marks, service marks, logos, documentation, website design, software, source code, compiled firmware, and related materials are the intellectual property of HPzenAi or its licensors, protected under the Trade Marks Act, 1999, the Copyright Act, 1957, and other applicable laws.

Access to HPzenAi platforms does not transfer any ownership rights to users.
No content may be reproduced, distributed, modified, publicly displayed, or commercially exploited without prior written permission from HPzenAi.
Users are granted a limited right to download product documentation solely for operating purchased HPzenAi products.
Reports of suspected intellectual property infringement may be directed to support@hpzenai.com. For complete contact details, refer to the Contact Us page.

06

Third-party links, disclaimers, and governing law

HPzenAi platforms may link to third-party websites, marketplaces, app stores, or payment providers that operate under their own terms and privacy policies. HPzenAi does not endorse or control those services.

The platform is provided on an as-is and as-available basis to the extent permitted by applicable law.
HPzenAi may update these Terms of Use from time to time; continued use after the updated version is published constitutes acceptance of the revised terms.
These terms are governed by Indian law; courts in Bengaluru, Karnataka have jurisdiction unless applicable consumer law requires otherwise.
For queries regarding these terms, contact support@hpzenai.com or refer to the Contact Us page for phone and WhatsApp details.

Policy Updates

HPzenAi may update its policies from time to time to reflect changes in law, technology, products, services, or business operations. The version published on this page is the operative version. Prior to any policy update, HPzenAi will notify all associated members and customers via WhatsApp message, mobile app notification, and email.

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